Shipping Policy

At Ramz, we strive to get your orders to you as quickly as possible. Here's everything you need to know about our shipping process.

Shipping Coverage

We ship to all cities and regions across the Kingdom of Saudi Arabia, including Riyadh, Jeddah, Mecca, Medina, Dammam, Khobar, Abha, Tabuk, and more.

Processing Time

Orders are processed within 1–2 business days (Sunday–Thursday, excluding Saudi public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes

• Major cities (Riyadh, Jeddah, Dammam): 2–3 business days
• Other regions: 3–5 business days
• Remote areas: 5–7 business days

Delivery times are estimates and may vary during peak seasons or due to circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — check our website or subscribe to our newsletter to stay updated.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can use this number to track your shipment through our courier's website.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange redelivery. Additional shipping fees may apply.

Damaged in Transit

If your order arrives damaged, please photograph the damage and contact us within 48 hours at feedfileonly@gmail.com. We will work to resolve the issue promptly.

Contact

For shipping inquiries, email us at feedfileonly@gmail.com. We respond within one business day.